DPS Customer Satisfaction Survey
Agent's First and Last Name:
A value is required.
* (PLEASE ENTER AGENT'S NAME)
* = Required Fields
Email Address:
A value is required.
*
Phone Number:
A value is required.
*
Please rank your satisfaction based on this scale:
5
= 100% Satisfied
4
= Very Satisfied
3
= Basically Satisfied
2
= Somewhat Dissatisfied
1
= Very Dissatisfied
N/A
= Not Applicable
A. SALES STAFF and CUSTOMER SERVICE
5
4
3
2
1
N/A
Was your sales representative gracious, polite, helpful and professional during the entire process?
Did your sales representative properly assess your printing needs?
Customer Service Experience.
Technical Support Experience.
C. PRODUCT WARRANTY
5
4
3
2
1
N/A
Ease and responsiveness of handling returns.
Quality of replacement cartridges and packaging.
Timeliness of RA# / Product Replacement.
D. PRODUCT QUALITY and DELIVERY
5
4
3
2
1
N/A
Did the printing quality of your DPS cartridges meet your expectations?
Product(s) arrived in timely manner.
Product(s) arrived in good condition.
E. OVERALL ASSESSMENT
YES
NO
Would you recommend DPS to friends and family?
Would a special referral discount be of interest to you?
What could DPS do to improve our service or product line?
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